We dispatch all orders immediately after the first payment has been confirmed. From dispatch to delivery, it usually takes 3-5 business days. You will receive a shipping confirmation approximately 24 hours after the dispatch.
If your first payment was charged more than 3 business days ago, your watch might already have been sent. In that case you can look up your tracking link and the watches phone number in your support page.
The date when the first payment is charged depends on the payment method:
- Credit card and debit card payments are charged immediately.
- Direct debit payments take longer to process. It usually takes 5 business days until the direct debit mandate is being set up, and the payment is being charged. Please note that it takes 1-2 business days after the charge date before we get the payment confirmation from our payment provider GoCardless.
For more details regarding direct debit payments, please take a look at GoCardless' FAQ.